Last Updated: September 19, 2026
At Steelserieslife, we want you to know exactly how and when your order will reach you. This Shipping Policy applies to all orders placed on steelserieslife.my and shipped within the continental United States.
Where We Ship
We currently ship to physical addresses within the continental United States. At this time, we do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international destinations. If you are unsure whether your location is eligible, please reach out to us using the contact information below before placing your order.
Order Processing
Orders placed before 2:00 PM Eastern Time (ET) on a business day (Monday through Friday, excluding federal holidays) are processed and handed to our carrier on the same day. Orders placed after 2:00 PM ET, or on weekends and holidays, are processed on the next business day.
Our standard processing time is 1–2 business days. This is the time required for us to verify, pack, and hand your order to the carrier. It does not include transit time.
Delivery Time and Carrier
The carrier is selected based on your delivery state to provide the most reliable and efficient service available for your area. In most cases, your order will be delivered by a major U.S. ground carrier. Once the carrier has been assigned, you will receive tracking details by email.
The table below shows the estimated total delivery time, which is the sum of processing time and transit time:
| Processing Time | Transit Time (Carrier Estimate) | Estimated Total Delivery Time |
|---|---|---|
| 1–2 business days | 3–5 business days | 4–7 business days |
The transit time shown above is the carrier’s own estimate for standard ground delivery within the continental United States. It is not a guaranteed delivery date. Weather events, peak season volume, or other unforeseen circumstances may occasionally extend delivery beyond the estimated window.
Shipping Cost
Shipping is free for every order, with no minimum purchase requirement. The price you see at checkout is the total price you pay — there are no shipping charges added later.
Please note that Steelserieslife does not collect sales tax on orders. The checkout total you see reflects only the product price. No additional tax calculation is applied at checkout.
Order Tracking
Once your order has been dispatched, a tracking number will be sent to the email address you provided at checkout. You can use this tracking number on the carrier’s website to follow your shipment. If you have not received a tracking update within 3 business days of placing your order, please contact us so we can look into it.
Delivery Issues
If your tracking shows delivered but you have not received the package, please check with neighbors or your building’s front desk first, then contact us within 7 days of the recorded delivery date. We will work with the carrier to investigate. For packages lost in transit, we will initiate a carrier claim and keep you informed of the outcome.
For any shipping-related questions, please see our Contact Us page. The contact details listed there are the same ones you can use for all order inquiries.