Last Updated: September 19, 2026
We want you to shop with confidence. Steelserieslife offers 30-day hassle-free returns on eligible items. This policy explains what can be returned, how to initiate a return, and when you will receive your refund.
Return Window
You have 30 calendar days from the date of delivery to initiate a return. The 30-day period begins on the date the carrier records delivery to your address.
Return Conditions
To be eligible for a return, the item must meet the following conditions:
- Unused and in the same condition in which you received it
- Original packaging intact, including all accessories, manuals, and any included components
- The return must be for a quality issue or a change-of-mind return within the 30-day window
If the item is returned in a condition that does not meet these conditions, we may be unable to process a full refund. In such cases, we will contact you with the specific reason before proceeding.
Return Shipping Cost
We provide free returns. There is no restocking fee and no return shipping charge for either quality-issue returns or change-of-mind returns.
Defective or quality-issue items: Steelserieslife covers the full cost of return shipping.
Change-of-mind returns: Steelserieslife also covers the full cost of return shipping within the 30-day window.
To arrange a return, contact us at info@steelserieslife.my with your order number and the reason for return. We will send you a prepaid return label and instructions. You do not need to purchase postage or arrange your own pickup.
How to Return an Item
- Contact us at info@steelserieslife.my within 30 calendar days of delivery. Include your order number and the reason for the return.
- We will respond within 1 business day with a prepaid return label and packaging instructions.
- Print the label, attach it to the package, and drop it off at the designated carrier location.
- Once we receive and inspect the returned item, we will notify you by email.
Refund Processing Time
Once your return has been received and inspected, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. After the refund is processed on our end, it typically takes 7–10 business days for the funds to appear back on your original payment method, depending on your bank or card issuer.
Exchanges
We do not offer direct exchanges. If you would like a different item, the fastest option is to return the original item for a refund and place a new order. Because returns are processed within 1–2 business days of receipt, you can place your new order right away — you do not need to wait for the refund to complete before ordering the replacement item.
Return Address
Returns should be sent to the following address using the prepaid label we provide:
Steelserieslife
51 Overland Ave, Amityville, NY 11701, United States
Please do not ship returns to this address without first contacting us and obtaining a prepaid label. Packages sent without prior contact may not be accepted or may be delayed.
Late or Missing Refunds
If you have received notification that your refund was processed but do not see the funds after 10 business days, please contact us at info@steelserieslife.my so we can verify the refund status with our payment processor. You may also wish to contact your bank or card issuer directly, as processing times on their end can vary.